Careers

We have an immediate requirement to fill the role of Help Desk Specialist. Reporting to the IT Manager, the Help Desk Specialist is responsible for maintaining, supporting, and enhancing the IT infrastructure. This is a challenging position that is best suited for an individual with strong hands-on technical skills and who can provide full support in a diverse operating environment for onsite and remote users.

Abbott is a leader in the North American Gift and Home Décor industry. The company services independent retailers through our Showrooms and office, online presence, and a network of sales representatives. We are proud of our undisputed reputation for providing innovative product selection and superior customer service, established over 70 years in business. Our success is largely due to the involved commitment and team focus of our employees. We have a great social atmosphere with social outings, company picnic, and lunchtime BBQs.

Responsibilities include (but are not limited to):

• Provide first line support and technical assistance to internal (on- site and remote) and external users
• Troubleshoot, configure, deploy hardware and software, and ensure workstation configuration is consistent across user groups
• Perform application installation, re-installation, configuration, and upgrades
• Support server network and firewall administration
• Monitor Daily/Weekly/Monthly Backups
• Manage Office 365 environment, and Spam filters
• Manage, configure, and upkeep of Anti-Virus
• Resolve router and connectivity issues as necessary
• Systems monitoring and reviewing various logs (Anti-Virus, Website, San, Server, etc.)
• Ensure system reliability and uptime standards are met
• Capacity planning and system upgrades
• Identify system and process improvement opportunities
• Execute security procedures for safeguarding hardware and software physical and virtual assets
• Control access of systems and file shares, ensure security and contingency planning; ongoing customization and maintenance of system access facilities to ensure and enforce strict security of the environment
• Track hardware inventory and communicate resource requirements
• Assist with hardware and software setup for business presentations, and trade shows
• Support the IT Manager and Project Manager

Skills required:

• 1–3 years’ experience in Information Technology or combined with education
• Microsoft Certification a plus
• Excellent command of the English language (oral and written)
• Excellent organizational skills, time management with ability to prioritize multiple conflicting priorities
• Good interpersonal skills
• Strong analytical, problem-solving skills
• A strong technical aptitude and ability to quickly learn
• Strong ability to resolve technical challenges and research solutions
• Hands-on software and hardware troubleshooting experience
• Experience working with Active Directory, DHCP, DNS, and Microsoft IIS
• Experience working with RAID controllers
• Experience with Arcserve Backup
• Working knowledge of Hyper-V, VMWare, Windows Server 2008-2016, Windows 7 and 10, Kaspersky Antivirus, and Office 365
• Experience supporting users onsite and remote
• Working knowledge of Avaya phone systems
• Adept at reading, writing, and interpreting technical documentation and procedure manuals

Optional skills:

• iOS
• Linux
• SQL
• MS Teams
• SharePoint
• Epicor
• Exclaimer Signature Manager
• Damware/AnyDesk/Teamviewer

Benefits:

• Comprehensive health, dental, vision and other benefits
• Paid Vacation & Holidays
• Wellness Days
• Employee discount on purchases

Candidates are invited to apply for this exciting opportunity by emailing a resume and cover letter to kathy.b@abbottcollection.com

We are committed to employment diversity and encourage all qualified individuals to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Sales Representative to service the BC Interior Territory.

As a leading wholesale supplier of giftware and home décor products, we offer an extensive customer base, all sales material and ongoing product training and support.
If you are a results-oriented Sales professional with a proven record and you live in the BC Interior, this could be the perfect fit for you.

The successful candidate possesses a passion for quality products and has a strong sense of style. Excellent organizational skills coupled with an energetic self-motivated attitude are a must. Strong communication skills and basic knowledge of Microsoft word and excel are crucial.

Interested candidates must be willing to travel, hold a valid driver’s license as well as a reliable vehicle.
All interested applicants can forward their resume to hrsales@abbottcollection.com.

** Only individuals considered for the position will be contacted**

As a leading wholesale supplier of giftware and home décor products, we offer an extensive customer base, all sales material, and ongoing product training and support.

If you are a results-oriented Sales professional with a proven record, this could be the perfect fit for you.

Successful candidates possess a passion for quality products, and have a strong sense of style. Excellent organizational skills coupled with an energetic self-motivated attitude are a must. Strong communication skills and basic knowledge of Microsoft word and excel are crucial.

All interested applicants can forward their resume to
hrsales@abbottcollection.com

** Only individuals considered for the position will be contacted**